SERVICES FOR OWNERS OF HOLIDAY PROPERTIESWelcome to the Verve beachside property owner experience! Verve specialises in exclusive private accommodation on the Mornington Peninsula and in key holdiday destinations around Australia. We offer a complete accommodation booking and management service for properties ranging from high-quality family beach houses and apartments to cliff-top mansions. Verve beachside is not a traditional main street booking service. We are fundamentally changing the concepts of marketing self contained beach house visitor experiences. As a highly unique business in the marketplace, our service to you and our guests is professional, simple and hassle-free ! Our core business is the marketing and management of a portfolio of premium beachside properties on the Mornington Peninsula and in a selection of key holiday destinations for short term rental. Our entire focus is how we maximise owner returns based on your specific objectives. We are not clouded with property sales or with permanent rent roles. This means our attention is focussed solely on how we market each specific property and how we can maximise sales through other leisure and travel agent channels. This really creates a unique product that only Verve beachside can deliver. Our key differentiators include the following Customer Relationship Management We understand that to maximise the potential of any partnership, communication is an imperative. Verve beachside has developed a Customer Relationship Plan that will deliver detailed reporting to ensure you are kept up to speed with bookings, marketing and maintenance issues as well as providing all our property owners with a bi-monthly news letter called `Verve Club'. This newsletter provides us with a great vehicle to keep you up to date with holiday travel market trends, what's happening at Verve and what we are doing to attract more guests to your property. We will also share special offers created specifically for our property owners or `Verve Club' members and our Customers from an array of suppliers ranging from travel through to furniture and white goods. Verve beachside will also commit to Periodic Performance Reviews. This is an opportunity to meet to discuss our marketing strategies and give feedback based on guests surveyed that have stayed in your property. It is also an opportunity to refine and set new performance measures as objectives change and we develop our relationship. Property ManagementOur range of property services provides “time poor” property owners with total peace of mind - every aspect of maintaining your property can be catered for in a highly pro-active and professional manner. Our property management product is as flexible as you need it to be. For some of our property owners we manage all expenses in relation to the property, ranging from bill paying and reporting through to sourcing, implementing and managing projects such as landscaping, general maintenance and building/interior refurbishment. Again our Customer Relationship Management program we will keep you informed with all aspects of your property. The property maintenance product can be tailored to meet your individual needs as we don't prescribe a minimum or maximum utilisation requirement. You may use this product for a project or simply to consolidate all your property related expenses. We also understand that a robust guest screening process is necessary to minimise negative tenant experiences and maximise peace of mind. Our process is not infallible but we do have a very low incident rate as a result of the systems and processes we employ. Indeed around 20% of all potential bookings are rejected at the enquiry stage to further protect the properties. Along with a very clear and precise best practise credit card pre-authorisation bond security system to provide absolute financial recourse should something occur. Marketing We are a licensed travel agency. To our knowledge we are the only fully licenced Travel agency (Lic No. 32538) managing self contained holiday properties on such a scale. As such we are bound by law to operate a fully audited set of books including the holding of all un-availed guest revenues in a trust account. Providing a rock solid security over all funds as well as piece of mind through dealing with a reputable operator. Being a travel agent provides us with access to an extensive network of resellers and preferred travel partnerships to tap into. Enabling us to effectively wholesale or package up the products and services we provide to in turn provide other travel distributors around the country and indeed around the world to access your property. Such as mainstream retail travel agents, wholesale agents or specialist travel agents. We work with all these organisations and many more to increase visitation to the region and ultimately your property. Where possible we look to create highly unique travel and accommodation packages to enahnce the marketability of properties and simplify access to the destination. In addition, our automated booking system, award winning web site, here at www.vervebeachside.com.au and premium property portfolio, aims to deliver increased financial returns and secure management for your lifestyle investment. We co-ordinate a comprehensive year-round marketing program targeted to the high yielding leisure travel and corporate retreat markets. This ensures your property is well represented and front-of-mind when travellers are making decisions about Mornington Peninsula accommodation all year round. At Verve beachside we are continually looking for new and untried distribution channels. We have many supplier arrangements with Golf courses, Wineries, local Attractions and other providers who all provide us with an opportunity to market your property. Our advertising program continues to grow and includes many new mediums. Such as the key regional Tourism visitor guides, magazines and maps. Also Tourism Trade & Group Product Manuals and Touring guides. Which are widely used at Trade shows around the country and all over the world to market the regions. We have featured in mainstream magazines such as Luxury Travel magazine, Holidays with Kids, Holiday vistor magazines, What's on Victoria, Postcards and leading Golf magazines. As well as many smaller publications to reach a number of known visitor demographics. A campaign is currently running in both the Sun Herald Sunday & The Age newspapers each weekend. We also implement and manage a number of online marketing campaigns around special events such as the Australian Open Golf, major cultural and winery festivals etc. Customer experienceCustomer retention and referral must be a significant component of any business strategy and its subsequent success. At Verve beachside we pride ourselves on the level of service we provide to our customers both within the sales process and most importantly while they are staying in-house. Our team understands the travel industry implicitly. As ex-senior managers from large travel companies we see the need to take a strategic approach to managing our business. As property owners ourselves, we are determined to provide superior value to you and enhance the return on your investment. Our guest relations team provides each guest with a highly individualised service. Verve beachside offers a unique concierge service - we are on-call to arrange anything from a relaxing spa treatment or lunch prepared in-house by our master chef, to swimming with dolphins, playing golf or learning to sail or surf. We deliver a hotel-style service to all guests. This means our guests book again and again! The `Verve concierge' service is also automatically extended to all property owners or `Verve club` members as well. We are committed to providing professional travel, accommodation and property services. If you currently rent or want to rent your property for short term holidays, we would like to discuss how we can best meet your needs. Please phone Kurt Sari on 03 9500 1777 or 0419 362 906 to arrange an appointment.
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