 Terms
Please note your use of this website, communications with us, and bookings made with Verve Beachside are subject to the following Terms and Conditions : Booking Terms and Conditions Terms and conditions relating to your use of this site Booking Terms and Conditions
VERVE BEACHSIDE
CUSTOMER TERMS & CONDITIONS Thank you for choosing Verve Beachside. Please read the following terms & conditions carefully and call our office if you have any queries. TARIFFS
Tariffs are subject to change without notice. Please check for inclusions. BOOKINGS
1. May be made by telephone, facsimile, mail or email.
2. All bookings are subject to written confirmation.
3. The guest who is named in the reservation, remains the sole contact person for communication with Verve Beachside.
4. The contact person must supply full name, address and telephone contact details to Verve Beachside.
5. Any changes to a booking may incur an administration fee of $ 50 in addition to any cancellation fees.
6. Verve Beachside is able to assist guests with accommodation and other bookings including Verve Concierge products/services, activities, tours, etc subject to supplier availability.
7. Your booking is not confirmed until you complete, sign and return the "Security Bond Authority & Acceptance of Terms & Conditions". PAYMENT
1. To secure your booking, a deposit of 20% of the total amount due must be made.
2. Final payment is due 1 month prior to your arrival date or if the booking is inside 1 month of the arrival date, within 7 days of the booking, or at least 48 hours prior to your arrival date.
3. Full payments must be made using a total of 3 transactions with the following forms of payment;
a. MasterCard, Visa or BankCard from the holder of the card only.
b. American Express payments from the holder of the card only and with a 1.5% credit card surcharge.
c. Payment directly into the Verve Beachside Pty Ltd Trust Account received and cleared at least 72 hours prior to your arrival date. SECURITY BOND
1. All guests are required to pay a bond.
2. After your stay there will be a property inspection. If there are any breakages or damages or loss to the property or if there are items not completed in accordance with the "Departure Checklist", you will incur charges and will be required to pay Verve Beachside the replacement value of any item or the charges incurred for services.
3. Verve Beachside reserves the right to debit your credit card, or send you an invoice, for any amounts outstanding or any extra charges for cleaning, extra services, additional guests, lost keys, call-outs, repairs or damage to the property.
CANCELLATION FEES
A cancellation fee will be applicable on whole or part cancellation of accommodation and extras bookings as follows;
1. A booking cancelled 6 months or more before arrival date will incur no cancellation fee.
2. A booking cancelled 1 - 6 months before arrival date will incur a cancellation fee of 20% of total rental
3. A booking cancelled 1 - 4 weeks before arrival date will incur a cancellation fee of 50% of total rental
4. A booking cancelled within 7 days will incur a cancellation fee of 100% ARRIVALS & DEPARTURES
Check-in is after 2pm and checkout is by 10am sharp. Keys are to be collected and dropped off by mutual arrangement with Verve Beachside. You will also be supplied with a Departure Checklist at the time you collect the keys. YOUR STAY
1. The property is to be used for holiday rental purposes only. Please note, whilst we are happy for you to entertain small groups of friends during your stay at the property, should you wish to host a party or to entertain a larger group, written authorization must be obtained from Verve Beachside PRIOR to your arrival date. There is a $ 5,000 penalty.
2. Each property is designed to accommodate a maximum number of guests. Written permission must be given PRIOR to your arrival for any excess guests. A penalty of $ 100 per guest per night applies if you breach this condition.
3. Verve Beachside is not responsible if the chosen accommodation does not "meet" the expected style required. Please view the property on our website www.vervebeachside.com.au prior to your arrival and call Verve Beachside if you have any queries.
4. Verve Beachside is not responsible for any failure of utilities, essential services or appliances. Please contact Verve Beachside immediately and every attempt will be made to contact the appropriate authorities and arrange repairs. However immediate repair may be beyond our control.
5. Non-urgent call outs, deemed by Verve Beachside, will incur a call-out fee of $ 66.
6. If Verve Beachside receives any noise complaints, we reserve the right to immediately evict guests from the property.
SECURITY
1. Verve Beachside is not responsible for the security of your belongings.
2. It is your responsibility to ensure the property is left secure at all times and after departure. CLEANING
The property will be professionally cleaned prior to your arrival. We ask that you leave the property in a neat and tidy condition prior to your departure time including removing all rubbish from the property, washing and storing all dishes, etc and removing all food items from the fridge and pantry. Any excess cleaning costs may be deducted from the security bond. PETS
Written permission must be given PRIOR to your arrival for ANY pets. GARBAGE
Garbage collection days are specified on the "Departure Checklist" provided to you. We ask that you follow these instructions. The Garbage Collector will not remove rubbish in cartons or plastic bags from the roadside. We ask that you dispose of any excess rubbish upon vacating the property. Please see the "Departure Checklist" for the location of Council Hoppers. If Verve Beachside needs to remove any rubbish, costs incurred will be deducted from the security bond. SEPTIC TANKS
Most houses in this area have septic tanks and therefore you must not flush any foreign objects into the system. DAMAGES
As the tenant, you are responsible for all damages, breakages and loss incurred during the term of your occupancy. We ask that you advise us of any mishaps for which you will be required to pay. The fee payable for lost keys is $ 33 and locksmith's fees will be charged directly to you. INDEMNITY
You, the tenant, indemnify Verve Beachside against any liability, which may attach to Verve Beachside as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his agent. These conditions are an agreement between the parties. Any infringement of the above conditions permits Verve Beachside to refuse a key, amend the rental or immediately terminate the tenancy.
Terms and Conditions of using this siteThe material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness and relevance for their purposes. Some material on this internet site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action. Links provided to other internet sites are provided for the user's convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site. VALIDITY OF RATES Prices are valid for the dates indicated.
All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax).
All prices shown on this site are subject to change without notice.
Prices quoted and shown are not final until full payment is received. QUOTATIONS All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and required payment received.
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